Starting your vacation with Bookingprom

Choosing a villa from Bookingprom ...

Q. Who can give me information about the accommodation I'm interested in?

 You will always be able to speak to someone who knows your preferred accommodation like their own property! Just write to or call the number at the bottom of this page. 

Some  accommodation offer direct contact with owner too.

Q. What is the maximum capacity of your accommodation?

 For each lodging the maximum capacity is clearly stated on the accommodation's description page while  on the amenities table or on the pricing deals you will see if they are able to accommodate extra guests.

Q.Where can I check prices and availability?

 Prices and availability for our villas are shown on each individual property page. Simply click on the “Prices, Availability and Booking” tab and select your preferred month of travel, the length of your stay, the number of people in your group and your preferred currency* from the dropdown menus. Then click on your preferred week(s) and either book the villa on-line, or Make an Enquiry for the villa in question straight away.

If you send us an Enquiry List,  will be in touch with you to offer tailored, expert advice and information. Please feel free to contact them at any time by emailing

Q. Is it possible to arrive and/or depart on any day of the week or do you have a set arrival-departure day?


When booking your holiday it is important that everything is just right!  They visit the properties regularly and will be happy to answer all your questions, give advice and point you in the right direction.

Either: Book your accommodation online

Once you've chosen your villa, the easiest way to book it is online straight from the property page.

  For  types of bookings, during  periods are not listed   please contact us at

   a few of our villas are excluded from online booking. if your villa does not offer the "proceed to booking" button, please contact us.

Q. Are your accommodation safe for children?

 Many of our villas are perfect for families with children. Usually, when we feel they are not, we add a note in the ideal for section at the bottom of each villa page.

Q. Can I smoke in the villa?

Smoking is not permitted in our accommodations. Smokers are able to smoke in outside areas.

Q. Do your villas accept pets?

Some owners will accept pets depending on size, length of stay and other factors. Please contact us if you are thinking of travelling with your pet.

Q. Are your lodgings suitable for guests with limited mobility or disabilities?

We take accessibility very seriously, and believe that limited mobility or disability should not be a restriction when on holiday. However, every lodging in our portfolio is different and some are better suited for guests with mobility impairments than others.

please contact us at

Q. Do you only arrange accommodation?

We will also be happy to arrange a series of add-ons and enriching experiences for you, including in-lodging events See our Activities pages for more in-depth information or contact us.

Q. Do you have a Health and Safety policy?

All reasonable steps have been taken to ensure you have an enjoyable and safe holiday . It should be noted, however, that safety standards and regulations do vary from country to country.

Bookingprom has its own set of standards, and safety levels in all our properties are assessed in accordance with these. We also work very closely with our suppliers to ensure that safety levels are maintained.

If you have any specific Health & Safety questions about any of our properties, please contact us

Here are some of the fundamental elements of our Health & Safety policy, designed to give you peace of mind:

1. The electrical wiring and gas appliances in all our villas are certified as conforming with relevant EU standards. They undergo regular inspection by accredited contractors.

2. Each villa is provided with fire extinguisher

3. Swimming pools - each pool is provided with a life saving ring or a reach pole. Pool notices are in place specifying pool depths and “no diving” .

4. Emergency contact and information: each villa is provided with a sheet of emergency contact details and the number of a Local Manager available 24/7 in case of emergency.

What's included - amenities and extra services

For complete information about amenities please see the individual pages of the lodging you are interested in: each has a full amenities table, specifying what is included and what is available on request.

Q. Is electricity included?

Electricity is included in the rental price. We do ask guests to use electrical appliances and lighting in a responsible, ecological manner, making sure, for example that outside/garden lights are turned off during the day and that air-conditioning units are turned off when leaving the property or when windows are open.

Q. Is water included?

Yes, water is included in the rental price.

Q. Is cleaning included?

Ensuring that your lodging will be clean when you check-in. Most lodgings have one or more cleans included during the week. At the vast majority of lodgings  it is possible to organise extra cleaning on request for a small extra fee.

Q. Are sheets and towels provided?


On arrival you will find all the beds made up and towels for all your party. There will also be pool and/or beach towels for your use.

Q. How often are sheets and towels changed?

Generally, sheets and towels are changed 2/ week.

Q. Is there a washing machine?

In some  of our lodgings there is washing machine. Please check the amenities table on each villa page to make sure.

Q. Is there an iron and ironing board at my villa?

Yes, all our lodgings have an iron and an ironing board.

Q. Will I be able to access the Internet at my villa?

100% of our accommodations have  Internet access, (usually wi-fi) Internet connection.

Q. Is it possible to have a cook at my villa?

Yes, we will be happy to arrange the services of a cook for you.

Q. Special events while you are on holiday.

Can you organise a special dinner party and some live music,?

Just let us know as soon as possible and we'll be delighted to arrange something special for you.

Q. Massage come to your accommodation . Is this possible?

We will  be delighted to organise this in most of our villas. Just let us know in advance.

Q.  Can you arrange a private driver for us?

Just let us know in advance.

Q. Do you provide guides about historic towns or archaeological sites?

We often arrange guides for our clients. We work with , fully-qualified guides which  will give you great insights into what you are seeing. Take a look at our pages for detailed information.

Getting to your villa, checking-in and checking-out

Q. How will I find the villa and get inside?

There will be someone waiting for you at your accommodation - either the owner or the caretaker/property manager. They will give you a complete introduction to the house and leave you the keys.

Q. When can I check in?
 Check-in at your villa is possible from 14.00 on the first day of your stay. We would be most grateful if you could confirm this estimated check-in time (or let us know a different time if you plan to do some shopping/sightseeing, etc. on the way) so that we can ensure someone will be at the villa to welcome you at an agreed time. If you have any queries regarding check-in.  Please contact us a day before your arrival day.

Q. What happens if my flight is delayed and I arrive late at the villa? Who do I tell?

Just call your the owner or the local host.

Q. When do I have to check out by?
 Standard check-out time is by 10.00am. It is not generally possible to check-out after this time as the houses need to be cleaned and prepared thoroughly for the arrival of other guests. If there are no other guests arriving that day,  it may be possible to extend check-out time . Contact us

Q. I'm arriving late  - the shops will be shut. What can I eat?
In all our villas you will find a "Welcome Pack" with the basic essentials but not enough for a meal.

If you are arriving late we will be happy to organise a welcome shop for you -a small fee is charged for this service-.

Q. How many sets of keys will I get?
 This depends on the size of the house and the number of people in your group. Generally you will get one set of keys

During your stay at the villa

Q. Who do I contact if I have a problem at the lodging?

Owners and hosts  are available 24/7 to ensure that your holiday runs smoothly.

General questions

Q. We're coming from America.

What is the voltage in Europe? Should we bring adaptors or something?A. Electricity in Europe is 220v (as opposed to 110 volts in the US). Most laptops are designed to work at both 220v and 110v. If you have an appliance which only works at 110v you should bring a voltage converter with you as they are difficult to find in some locations in Greece.

Q. We were planning on bringing some DVDs from America. Will they work on European DVD players.

Probably not, unfortunately. American DVD players and discs are "Region 1", while in Europe  are "Region 2", making them incompatible.

Q. Will my US cell phone work in Europe?

If you have a GSM cell phone, it should work in Europe. Once arrived you can buy a SIM card (you will need your ID for this) and switch your American SIM card with it. Alternatively you can rent a GSM phone before you leave. We do, however, recommend you talk to your network provider or local cell phone retailer.

Contact us

                           Migration in the Mediterranean

                                         WILL IT AFFECT MY HOLIDAY?

Clients often ask us how they might help people migrating through Europe, or indeed how their holiday in our accommodations and destinations might be affected this year by the current flow of people travelling from the Middle East to Europe.

There are many charitable organisations providing assistance to those in need and all of which have been tirelessly helping individuals and families get through this unimaginably difficult chapter in their lives.

Médecins Sans Frontières/MSF

Doctors of the World / Médecins du Monde

Red cross

Greece: the main sea routes for migration are across the very short straights from the Turkish mainland to the Greek islands just off Turkey’s Western coast. The Ionian Islands (on the west side of the Greek mainland altogether) have not been affected at all by migrants. Quite simply, no migrants have arrived there, or are likely to arrive there, because they are not “en-route”.

Many of us live and work in the regions in which we operate, all of us know them well and we have thought carefully and deeply about various possible scenarios. In 2016, not one of our  clients in  Greece reported this issue affecting their holidays, and we do not expect 2017 to be any different.


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